Frequently Asked Questions

Bernhardt Furniture is sold through fine retailers and designers across the country, as well as outside the United States. Authorized Bernhardt retailers carry a variety of our furniture pieces and collections. Please contact the retailer nearest you for information about the products offered at their location. To find out where to buy our products, click here.

For information on pricing, contact the authorized retailer or designer nearest you. To see a complete listing of retailers and designers in your area, click here.

Authorized Bernhardt retailers carry a variety of our furniture pieces and collections. Please contact the retailer nearest you for information about the products offered at their location. To see a complete listing of retailers and designers in your area, click here.

We feature a variety of our products on social media. Some are available to purchase now and others are previews of new product designs. We normally debut new products in April and October and they are available to purchase from retailers and designers from three to six months afterwards. To receive the latest information on our new products, sign up for our emails here.

Our beds are usually made in Queen, California King and King sizes. A few styles come in Twin and Full sizes. Your retailer or designer can verify what sizes are available for the bed style you like or to view our selection of beds and their sizes, click here.

To verify whether a sofa style is available in a loveseat, chair or sectional, check with the retailer or designer nearest you, or you can view our full selection of seating options in the links below.. Once you find the sofa style you like, scroll down to the Related Items section to view all the products available in that group.

To view our fabric seating, click here.
To view our leather seating, click here.
To view our motion seating, click here.
To view our outdoor seating, click here.

Yes. Bernhardt does not make true platform beds, so you will need a mattress and box spring.

Your touch dimmer is located either in a metal touch button or the hinge of your item. It has three settings to maximize your dimming capabilities. The first touch is low level lighting, the second touch is medium, and the third touch is the highest setting.

Many of our products can be customized with your choice of fabric or finish. Please look at the specific item for more details.

Yes, it is possible, but there may be differences in the application. Please check with your retailer or designer for confirmation. We also offer a wide range of indoor performance fabrics. To view all of our fabrics listings, click here.

Please check with your retailer or designer for assembly instructions.

Your retailer or designer is your primary source for answers to your customer service questions. To submit an inquiry directly to Bernhardt, click here.

Messages to Customer Service will be acknowledged within 24 to 48 hours and addressed within five business days. Please note that our business hours are Monday - Friday, 8:00am - 5:00pm Eastern Standard Time.

Please contact your retailer or designer for information on the status of your order.

Samples of all of our fabrics and many of our wood finishes are available. Contact your retailer or designer to request a sample. To see a complete listing of retailers and designers in your area, click here.

To view or download our catalogs, click here.

It is best to contact the retailer or designer from whom you purchased your furniture. They are the best resource for helping to solve any problems with your furniture.

Damaged, worn or lost parts can often be replaced. If you need a replacement part for a Bernhardt product, contact the retailer or designer from whom you purchased your furniture. They are your best resource in helping to solve any problems with your furniture.

No. Our fabrics are not machine washable. All of our fabrics have a specific cleaning code that comes from our fabric vendors. Contact your nearest retailer for the code and cleaning instructions for your specific fabric. To see a complete listing of retailers and designers in your area, click here. If you know the Bernhardt fabric number, you can check the cleaning code and recommended cleaning instructions on our website. To view our complete fabric listing, click here.

We recommend using only products specific for leather furniture, which are free of alcohol and other drying chemicals. Most importantly, your leather piece should be kept out of direct sunlight and away from heat sources to prevent drying. To view more information on caring for your furniture, click here.

Fluff and vacuum them regularly for maximum resiliency. Turn and rotate them, so they wear evenly. It is natural for feathers to come out of the cushions and pillows occasionally.

To learn more about how to care for your wood and upholstered Bernhardt furniture, click here.

Bernhardt stands behind its products. To view the Bernhardt warranty for your product(s), click on the appropriate link below.

View our Casegoods & Upholstered Bed Warranty.
View our Upholstery Warranty.
View our Outdoor Warranty.

Yes! To register your furniture online, click here.

The lighting supplies and other electronic components are warranted by each respective manufacturer. To view the Bernhardt warranty for your product(s), click on the appropriate link below.

View our Casegoods & Upholstered Bed Warranty.
View our Upholstery Warranty.
View our Outdoor Warranty.

To file your claim, contact the retailer or designer from whom you purchased your furniture. They will need photos and the original purchase invoice in order to process your claim.

Bernhardt Furniture is produced in a number of manufacturing facilities around the world, eight of which are located in North Carolina.

We source materials globally in order to create a unique look and feel for each piece. We are committed to ethical sourcing and expect our suppliers to apply the same scrutiny to their supply chain. For more information about our Ethical Sourcing, click here.

We would love to keep you updated with news of our new products and events! To stay informed and be the first to receive the latest news, sign up for our emails here. You can remove your name or manage your profile at any time.

Bernhardt has the utmost respect for your privacy. We promise never to sell your contact information to anyone. To view our Privacy Policy, click here.

Bernhardt is committed to providing a safe workplace and to maintaining sound, sustainable business practices for the benefit of our employees, customers, shareholders and community.

We pledge to conserve raw materials and natural resources, while recycling and reducing waste; to promote the use of raw materials and manufacturing processes which contribute to clean air and water; and to strive to use non-toxic, renewable and recyclable materials.

To read more about our environmental policy, click here.

There are a few ways to purchase Bernhardt products for your customers/clients. The Bernhardt sales representative in your area is the best person to review these options with you. To have your sales representative contact you, click here.

If you own a furniture store or are a licensed interior designer, you can apply for a trade account here. Once we receive your information, the Bernhardt sales representative in your area will contact you to discuss options for opening an account or becoming an authorized retailer.

To have the Bernhardt sales representative in your area contact you, click here.

The best course of action is to reach out to the Bernhardt sales representative in your area. If you do not know your sales representative or would like them to contact you, click here.

The best course of action is to reach out to the Bernhardt sales representative in your area. If you do not know who your sales representative is or would like them to contact you, click here.

To get in touch with someone from our Contract or Hospitality division, click here.